Are you a service-oriented professional looking to increase your managerial and leadership skills in preparation for a larger hospitality or tourism role in Canada or across the globe? As a graduate of the Hospitality and Tourism Management program, you have the specialized training needed to take on increasingly senior roles in the global hospitality and tourism marketplace.

The Graduate Certificate of Business in Global Hotel Leadership provides the foundation in the Master of Business in Global Hotel Leadership. You will build upon your current business and hospitality experience and learn to work at a higher level of management on a global scale.

Understand the strategic management of a service organisation to ensure effective quality management; create a Business Plan for a hospitality concept to understand how to design and present a case for a business investment; examine methodologies to meet guest requirements; explore features of the hospitality sector in the context of international markets & operations.

Understand how the global business environment is shaped and how it influences business activity in the international arena; learn major features of the hospitality sector in the context of international markets; discover key elements of leadership and performance, including identification of the factors that influence performance at work; study strategic principles and systems theory.

Learn the business research skills needed to acquire, process and analyse information to support business decision-making; explore the essentials of risk and contingency management including crisis planning & organisational measures; learn about service quality management & the service delivery process; understand hospitality project design & fundamental project management processes.